Easy Insurance Claims

Making an insurance claim for your windshield replacement is a fairly simple process.

Depending on your policy, you may be eligible to have your windshield replaced at no cost to you. Keep reading and you will learn the quickest and simplest way to get started.

This entire process should take less than 15 minutes.

What you will need:

  • Know which insurance company you are using
  • Your policy number
  • The toll-free phone number to your insurance company

The toll-free phone number you will need is always located on your pink policy slip.

Call your insurance company and ask to be transferred to the Glass Claims Department(this can save you 10-20 minutes).

State the reason for your call. Be honest and upfront about the situation. Above all else, be polite and courteous. The person on the other side is doing their best and they deal with a lot of customers.

“Could I have the glass claims department, please.”

“I want to open a claim to have my windshield replaced.”

“I already have a shop in mind.”

When you open a claim, you will be asked for some very basic information about your policy. This is done to confirm your identity while also processing your claim properly for their own records.

Some common questions you may be asked:

  • Vehicle make/year/model
  • Last 6 digits of your VIN
  • First and last name on the policy
  • Vehicle’s odometer reading
  • License plate

And finally:

you will be asked about the shop that will be fulfilling the work order. Simply tell them Top Auto Glass from Ajax, ON and they will send us the work order. Give us a call and let’s book a time to replace your windshield!